Shipping & Delivery

Shipping Policy

At Shirtsurge, we’re committed to ensuring that every order reaches you quickly, safely, and efficiently. Our mission is to make shopping at shirtsurge.com seamless and dependable from checkout to delivery. This Shipping Policy explains how FREDERICK DUODU ONLINE SHIRT STORE handles order processing, shipping, and delivery for all customers.

Order Processing Time
We aim to process and prepare your order as swiftly as possible.

• Most orders are processed within 1 business day (Monday–Friday), excluding weekends and public holidays.

• Orders placed after hours, on weekends, or during holidays will be processed on the next business day.

• During high-demand periods, sales events, or holidays, processing times may be slightly extended — but rest assured, you’ll receive timely updates via email at each stage of fulfillment.

Shipping Methods & Delivery Times
We partner with trusted carriers to ensure secure and reliable delivery for all orders:

• Standard Shipping: Estimated delivery within 2–4 business days across the contiguous United States.

• Expedited Shipping: Estimated delivery within 1–2 business days (available at checkout for an additional fee).

Please note: Delivery times may vary due to circumstances beyond our control, such as weather conditions, carrier delays, or seasonal shipping surges.

Shipping Coverage
Shirtsurge ships to all 50 U.S. states, including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands, as well as APO/FPO/DPO military addresses.

Shipping Confirmation & Tracking
Once your order has been shipped, you’ll receive an email with:

• The carrier’s name

• Your tracking number

• A direct link to monitor your shipment in real time

You can check your delivery status anytime using the provided tracking link.

Risk of Loss & Title
All orders are shipped FOB shipping point, meaning ownership and responsibility for the package transfer to you once it has been accepted by the carrier. If tracking shows “Delivered,” the order is considered successfully fulfilled.

Lost, Stolen, or Delayed Packages
If your order appears lost, delayed, or stolen, please follow these steps:

1. Verify the shipping address entered at checkout is correct.

2. Check with neighbors or household members who may have received the package.

3. Contact the carrier directly using your tracking information.

If your package remains missing, contact us at support@shirtsurge.com within 7 business days of the expected delivery date. Our team will investigate and work with you to resolve the issue.
For stolen packages, we recommend filing a claim directly with the carrier. While replacements are not guaranteed, we will always do our best to find a fair solution.

Incorrect Address Policy
If your order is returned due to an incorrect or incomplete address, we’ll contact you right away. You may choose to:

• Have the order resent (additional shipping fees may apply), or

• Request a refund (excluding the original shipping cost).

Multiple Shipments
In some cases, to ensure faster fulfillment, your order may arrive in multiple packages. If so, you’ll receive separate tracking numbers for each shipment.

Need Help?
For any questions about your order, tracking details, or delivery status, please contact our customer support team at support@shirtsurge.com. We’re here to help ensure your order arrives safely and on time.