Cancel/Change Order

Order Policy

At Shirtsurge, we’re committed to delivering high-quality products and a smooth, reliable shopping experience. Every order is carefully verified, packed, and shipped with precision. If anything doesn’t go as expected, our dedicated support team will ensure it’s resolved quickly and fairly.

Order Changes & Cancellations

Please review all order details — including size, color, and quantity — before completing checkout to avoid issues.

• Orders may be canceled within 24 hours of purchase and are subject to a 10% cancellation fee to cover processing costs.

• Once your order has been processed or shipped, cancellation may no longer be possible.

• To request a cancellation, contact us at support@shirtsurge.com and include your order number for faster assistance.

Exchanges

We currently do not offer direct exchanges for size, color, or style changes after purchase.
If you need to make corrections, you may cancel your order within 24 hours and place a new one.
Need help choosing the right fit or design? Our support team is always ready to guide you before checkout.

Returns & Refunds

You may request a return within 120 days of delivery. After this period, all sales are considered final.

✅ Eligible for return if:

• The item arrived damaged or defective

• You received the wrong product

• The product differs significantly from its description on our website

❌ Not eligible for return if:

• The item has been used, washed, or altered

• It shows minor imperfections such as loose threads or wrinkles

• It’s missing original tags or packaging

• The damage was not caused by Shirtsurge

How to Request a Refund

To begin a return or refund request, email support@shirtsurge.com and include the following:

• Your order number

• Photos or videos clearly showing the issue

• Proof of purchase (order confirmation or receipt)

• Shipping receipt (if applicable)

⚠️ Please do not return any items without prior approval. Unauthorized returns will not be accepted or processed.

Refund Processing

• Refunds are issued within 7 business days after we receive and inspect your returned item.

• You’ll receive a confirmation email once your refund has been processed.

• Refunds include original shipping charges, if applicable.

• If your refund hasn’t appeared after 10–15 business days, please contact your payment provider or email us for assistance.

Important Notes

• Return Window: 120 days from delivery

• Return Shipping Cost: Customer’s responsibility (unless the issue was caused by Shirtsurge)

• Lost or Damaged Returns: Shirtsurge is not responsible for loss or damage during return transit

Need Help?

We’re always happy to assist with your order, return, or refund.
📧 support@shirtsurge.com